“We are so very sorry Mrs. Bechard. Unfortunately human error did play a role in this problem. Now here is what we are going to do for you to make this right. We will contact your physician, explain what happened and have this matter corrected so you will not need to worry about future refills of your medication.”
Kaup Pharmacy could have easily corrected this situation and saved two patrons business by doing the following;
The woman who spoke to us at the fairgrounds was very kind, open and simply gave off a friendly vibe. I'm glad to hear that you're staying local and keeping things small, not cheating people and overcharging them because they're a massive business. Five stars
Kaup Pharamacy knowingly lied to me. How can anyone trust a business that is unable to follow directions working with medications that are possibly critical and life saving? Where are the customer care skills to correct a mistake a business clearly made. How can patrons of Kaup trust that they would not be lied to as well?
I am no longer a Kaup Pharmacy customer and have made the easy decision to move my business to another pharmacy due to their inept customer service and blatant dishonestly to me.
My husband picked up the prescription and later that evening I noticed Kaup had filled the new prescription and not the refill as I had requested. I called Kaup and explained the mixup. The tech took down the appropriate information and said she would research the issue and call me back. I did receive a call back at which time it was explained to me that there was nothing they could do. I became agitated and expressed my dissatisfaction reminding the tech it was their mistake and if they would not make it right, I would move my prescriptions to another pharmacy. The tech put me on hold and 30 seconds later she said they would refill my next prescription using the older refill the next month and then continue filling the medicine with the new prescription.
Today I telephone Kaup to refill my Ambien and of course, they said they could not use the older prescription and began conveying a buffet of reasons why not, so I moved my prescriptions to another pharmacy.
My doctor visit was in early December of 2015 at which time I was given a new, 6 month prescription of Ambien. I had one refill left from my prior 6 month script which needed refilling as well. Immediately after my doctor appointment, I went to my home town Kaup Pharmacy and clearly explained to the tech that I needed the final refill of Ambien filled from the old prescription in their system and handed over the new 6 month prescription to be entered into the computer for beginning disbursement January 2016. She acknowledged that she understood and because a few people came into the store, I offered to come back later that afternoon to pick it up.
I love this pharmacy! Ryan and Theresa always go out of their way for me to be helpful. I would recommend this pharmacy to anyone that has had trouble with other facilities in the past. Ryan always goes out of his way to help me whenever I'm at this location. Thanks Kaup for always going the extra mile!
Today I experienced the worst pharmacy visit ever! Monday I called and spoke w Ryan he was a great help very nice friendly figured everything out I asked he was great. But today was a very nasty day heavy rain falls etc. I noticed the pharmacy had a drive thru and I checked out the size of the window before entering(nice size). Decided to go thru because of the size of the parking lot all the rain and having to carry a child and hold another child's hand.(if it wasn't raining I would most def would of made extra trips in the store) I pulled up to the window said my child's name and what we were coming there for thickener. The woman that answered was very rude and said well that's FOUR large boxes.(a little longer than a shoe box) I kindly said yes that's correct. She shut the drive up window hard and mad walking away mouthing something to the younger man and he looked at the window to us. (So I know she was saying something about us) She came back to the window said our total really crappy I handed her my debt card and she snatched it from my hand then handed it back harshly. Then once it was time to hand out the boxes of thickener I apologized for not coming in cause I would have to make several trips in the rain an w my 3 and 2 yr old. And I didn't want them to have to help me all the way to my car. She never once said anything and I thanked her and she shut the window fast like I was very inconvenient! I'm sorry but it's not like I'm getting thickener for the fun of it! I'm getting it because I have a special needs child and she has to have it to drink and eat! I will never visit this store again!!!
I have difficulty sleeping and was prescribed Ambien by my physician. The law recently changed which dictates the prescription can no longer be digitally ordered by a doctor but must be hand written for 6 refills requiring a visit to the doctor every six months.
The smiles and promises of caring for customers is a saccharine marketing sham. I will never do business with Kaup again and would urge others to be wary of their practices as well.
Kaup Pharmacy is a US Pharmacy based in Arcanum, Ohio. Kaup Pharmacy is located at 605 N Main St, Arcanum, OH 45304, USA.
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